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Phones Can Support a Lot More Than Just Verbal Conversations, It’s Time for Your Contact Center To Catch Up.

Journey is your one platform to unlock access to the full capabilities of a customer’s phone for delightful and secure interactions

Replace pincodes and security questions with biometrics

Bring your own mobile app and website into your calls and chats

Unlock access for your CC to request any smartphone capability

Remove your CC from the regulatory scope of PCI, GDPR & More

With Journey: If the Users’ Phone Can Perform It, the Business (Chat, IVR, Agent, RPA) Can Request It

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interaction between agent and customer
interaction between agent and customer
Secure Transactions
interaction between agent and customer
Agent Authentication
interaction between agent and customer
Digital ID Verification
interaction between agent and customer
Biometric Customer Authentication
interaction between agent and customer
eSignatures
interaction between agent and customer
eForms
interaction between agent and customer
Outbound Campaigns

Journey’s identity platform and patented Zero Knowledge Network® establishes ultra high veracity identity of customers and employees. Easily deploy secure voice, digital, in-person interactions without exposing employees to sensitive information.

Journey’s innovative identity platform enables composable identity experiences that can be tailored to achieve the level of security and veracity desired for any given voice or digital interaction. Journey’s identity network applies cutting edge cryptography and privacy, for fast and secure data validation across all user endpoints and contact center channels.

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Across Devices, Channels and Departments

Journey’s Approach to Trusted Identity is Fundamentally Different

Our Tech
Our Security Model

Identity capabilities – like biometrics, encrypted data exchange or device data to name a few, can be easily mixed and matched to meet the common business challenges, solving for security, privacy, customer experience and deployment needs.

View Solutions

Ensure only your employees are sitting in front of their screens

Agent
Agent

Secure Remote Workers

Replace username and passwords with biometric authentication to gain entry to corporate networks.

  • Low and no-code implementation
  • Easy account recovery
  • No password resets
  • Far more secure than traditional log in
  • Ability to monitor liveness and presence throughout the day
  • Reduce or eliminate sensitive data on screens
Interested in learning more?

Fill out the form below, and we'll send you more information on Secure Remote Workers.

Pain Points

Crush contact center KPIs with faster call handle time, better security and an award-winning customer experience

Results
Results

Contact Center Efficiency

Unlock significant time and cost savings by making ID verification and authentication faster and far more secure.

  • Virtually instantaneous caller authentication reduces handle time by 30-90 seconds per call
  • Enable secure remote agents
  • “Clean desk policy” becomes a “clean screen” with no sensitive info
  • Identity credentials travel through transfers
  • Mutual authentication builds trust between caller and agent
Interested in learning more?

Fill out the form below, and we'll send you more information on Contact Center Efficiency.

Pain Points

Journey’s secure payment solution vastly reduces the scope of compliance and eliminates card info on agent screens.

Legal
Legal

PCI Compliance

Our solution solves for PCI compliance and eliminates the need to send customers to a frustrating IVR system hoping they complete the payment.

  • A simple photo of front and back of credit card can process a payment in seconds
  • Or a secure form can be pushed to customer to enter card info
  • Zero Knowledge transactions shield the card info from the agent
  • With Journey’s security in place, remote payments are MORE secure than ‘card present’ transactions
  • Eliminate friction on customer by making them read card info out loud
  • Ensure PCI compliance easily
  • Low-code implements easily and can stand alone or be a part of a broader security strategy enabled by trusted identity
Interested in learning more?

Fill out the form below, and we'll send you more information on PCI Compliance.

Pain Points

Identity verification and everyday authentication create ultra high veracity identity in voice, digital and in-person interactions

Customer
Customer

Seamless Authentication Across Channels

Journey’s trusted identity solutions span the entire customer lifecycle and provide a seamless experience via voice, browser, enterprise app or in-person

  • Replace knowledge based authentication with far more secure biometrics across all types of endpoints
  • Provide a seamless and fast customer experience regardless of how they choose to engage with you
  • Shave anywhere from 30-90 seconds off each inbound call
  • Boost right party connect rates by up to 10x for outbound campaigns with trusted mutual authentication
  • Leverage trusted identity throughout multiple touchpoints, without asking customers to repeat information
Interested in learning more?

Fill out the form below, and we'll send you more information on Seamless Authentication Across Channels.

Pain Points

Reduce the scope of compliance for the growing number of consumer privacy regulations, like GDPR, CCPA and HIPAA

Legal
Legal

Privacy Compliance

Journey is architected with consumer privacy as a top priority. By making interactions “Zero Knowledge,” sensitive personal information is verified, but not shown on screens.

  • Journey’s founders are passionate about consumer privacy and purpose built a security model to protect consumer privacy
  • Journey never sees or stores customer information
  • Scope of compliance is reduced by completely eliminating network elements and visibility
  • In addition to privacy, Journey’s solution is a powerful anti-fraud solution based on ultra high veracity identity
  • Protect your customers’ privacy and give them a simple, fast and award-winning experience
Interested in learning more?

Fill out the form below, and we'll send you more information on Privacy Compliance.

Pain Points

Passwords are annoying and dreadfully insecure. There’s a better way, and it’s easy for you and your customers.

Customer
Customer

Eliminate Passwords

Journey’s approach to verification and authentication is fundamentally different than any other solution out there, enabling better security, privacy and customer experience across all interactions.

  • Replace knowledge based authentication with far more secure biometrics across all types of endpoints
  • Provide a seamless and fast customer experience regardless of how they choose to engage with you
  • Shave anywhere from 30-90 seconds off each inbound call
  • Not just for customers – your employees can log into your corporate network using biometrics as well
  • Account recovery and password resets become a thing of the past
  • Step up authentication is easy to deploy for more secure interactions
Interested in learning more?

Fill out the form below, and we'll send you more information on Eliminate Passwords.

Pain Points

Robocalling killed outbound campaigns, but Journey has a new way to establish trust upfront, increasing connect rates up to 10x

Results
Results

Improve Outbound Campaigns

Give your customers confidence that your calls are from a trusted souce, so they pick up when you need to get in touch.

  • Heads up notification that you’re calling soon, with an option to schedule a call for a more convenient time
  • Let customers know what you’ll be calling about
  • Two lines of Caller ID create instant trust
  • Mutual authentication of agent and customer handled seamlessly and elegantly
Interested in learning more?

Fill out the form below, and we'll send you more information on Improve Outbound Campaigns.

Pain Points

Ensure only your employees are sitting in front of their screens

Agent
Agent

Secure Remote Workers

Replace username and passwords with biometric authentication to gain entry to corporate networks.

  • Low and no-code implementation
  • Easy account recovery
  • No password resets
  • Far more secure than traditional log in
  • Ability to monitor liveness and presence throughout the day
  • Reduce or eliminate sensitive data on screens
Interested in learning more?

Fill out the form below, and we'll send you more information on Secure Remote Workers.

Pain Points

Crush contact center KPIs with faster call handle time, better security and an award-winning customer experience

Results
Results

Contact Center Efficiency

Unlock significant time and cost savings by making ID verification and authentication faster and far more secure.

  • Virtually instantaneous caller authentication reduces handle time by 30-90 seconds per call
  • Enable secure remote agents
  • “Clean desk policy” becomes a “clean screen” with no sensitive info
  • Identity credentials travel through transfers
  • Mutual authentication builds trust between caller and agent
Interested in learning more?

Fill out the form below, and we'll send you more information on Contact Center Efficiency.

Pain Points

Journey’s secure payment solution vastly reduces the scope of compliance and eliminates card info on agent screens.

Legal
Legal

PCI Compliance

Our solution solves for PCI compliance and eliminates the need to send customers to a frustrating IVR system hoping they complete the payment.

  • A simple photo of front and back of credit card can process a payment in seconds
  • Or a secure form can be pushed to customer to enter card info
  • Zero Knowledge transactions shield the card info from the agent
  • With Journey’s security in place, remote payments are MORE secure than ‘card present’ transactions
  • Eliminate friction on customer by making them read card info out loud
  • Ensure PCI compliance easily
  • Low-code implements easily and can stand alone or be a part of a broader security strategy enabled by trusted identity
Interested in learning more?

Fill out the form below, and we'll send you more information on PCI Compliance.

Pain Points

Identity verification and everyday authentication create ultra high veracity identity in voice, digital and in-person interactions

Customer
Customer

Seamless Authentication Across Channels

Journey’s trusted identity solutions span the entire customer lifecycle and provide a seamless experience via voice, browser, enterprise app or in-person

  • Replace knowledge based authentication with far more secure biometrics across all types of endpoints
  • Provide a seamless and fast customer experience regardless of how they choose to engage with you
  • Shave anywhere from 30-90 seconds off each inbound call
  • Boost right party connect rates by up to 10x for outbound campaigns with trusted mutual authentication
  • Leverage trusted identity throughout multiple touchpoints, without asking customers to repeat information
Interested in learning more?

Fill out the form below, and we'll send you more information on Seamless Authentication Across Channels.

Pain Points

Reduce the scope of compliance for the growing number of consumer privacy regulations, like GDPR, CCPA and HIPAA

Legal
Legal

Privacy Compliance

Journey is architected with consumer privacy as a top priority. By making interactions “Zero Knowledge,” sensitive personal information is verified, but not shown on screens.

  • Journey’s founders are passionate about consumer privacy and purpose built a security model to protect consumer privacy
  • Journey never sees or stores customer information
  • Scope of compliance is reduced by completely eliminating network elements and visibility
  • In addition to privacy, Journey’s solution is a powerful anti-fraud solution based on ultra high veracity identity
  • Protect your customers’ privacy and give them a simple, fast and award-winning experience
Interested in learning more?

Fill out the form below, and we'll send you more information on Privacy Compliance.

Pain Points

Passwords are annoying and dreadfully insecure. There’s a better way, and it’s easy for you and your customers.

Customer
Customer

Eliminate Passwords

Journey’s approach to verification and authentication is fundamentally different than any other solution out there, enabling better security, privacy and customer experience across all interactions.

  • Replace knowledge based authentication with far more secure biometrics across all types of endpoints
  • Provide a seamless and fast customer experience regardless of how they choose to engage with you
  • Shave anywhere from 30-90 seconds off each inbound call
  • Not just for customers – your employees can log into your corporate network using biometrics as well
  • Account recovery and password resets become a thing of the past
  • Step up authentication is easy to deploy for more secure interactions
Interested in learning more?

Fill out the form below, and we'll send you more information on Eliminate Passwords.

Pain Points

Robocalling killed outbound campaigns, but Journey has a new way to establish trust upfront, increasing connect rates up to 10x

Results
Results

Improve Outbound Campaigns

Give your customers confidence that your calls are from a trusted souce, so they pick up when you need to get in touch.

  • Heads up notification that you’re calling soon, with an option to schedule a call for a more convenient time
  • Let customers know what you’ll be calling about
  • Two lines of Caller ID create instant trust
  • Mutual authentication of agent and customer handled seamlessly and elegantly
Interested in learning more?

Fill out the form below, and we'll send you more information on Improve Outbound Campaigns.

Pain Points

Looking for additional ways Journey can transform your business?

Support Agent

Reach Out to Our Sales Team to Discuss Our Products & Solutions

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