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Business Development Manager – Strategic Alliances

Remote

About Journey
Journey is transforming customer experience and data privacy in the contact center, harnessing smartphones to deliver secure, delightful customer experiences for enterprises. Our patented Zero Knowledge Network® powers biometric authentication, digital ID verification, eSignatures, payments, and compliance solutions that eliminate passwords, reduce fraud, and streamline operations in contact centers and regulated industries. As we capitalize on surging enterprise demand, we’re growing our channel partnerships—join our innovative startup to forge relationships that fuel mutual success.

The Role
As a Business Development Manager – Strategic Alliances you will own and grow relationships with major technology partners and ecosystem leaders such as CCaaS and UCaaS vendors and AI platform companies. This role is central to driving growth through joint go-to-market initiatives, solution integrations, and strategic revenue partnerships across the contact center, identity, and AI domains.
The ideal candidate brings experience in enterprise SaaS alliances, understands the Contact Center and CX ecosystem, and thrives on building high-value relationships that scale.

With your passion for technology, you’ll become a master at demonstrating and positioning Journey solutions to partners and end customers while navigating channel partner dynamics to uncover sales opportunities to grow the business. This position is fully remote with regular travel to visit partners and clients and requires a mature self-motivated approach.

Why Join Journey?

  • Drive impactful partnerships in a patented tech company revolutionizing enterprise security and payments.
  • Competitive compensation and generous stock options for startup upside.
  • Comprehensive benefits: 100% employer-paid medical, dental, and vision for you (25% for dependents); flexible PTO; access to 401(k) and 529 plans; backup childcare stipend ($100/day, up to 10 days/year).
  • Supportive, innovative culture with ample growth in a mission-focused team.
  • Develop and manage strategic relationships with assigned technology partners and resellers to drive mutual growth in identity, payments, and customer experience solutions.
  • Lead co-selling initiatives and joint go-to-market strategies, including pipeline development, enablement programs, and co-marketing campaigns.
  • Collaborate with internal teams (Sales, Marketing, Product, Engineering) to align partner strategies, design integrated solutions, and create co-branded collateral and enablement materials.
  • Articulate Journey’s value propositions—including fraud reduction, regulatory compliance, CX improvements, and efficiency gains—to uncover and qualify opportunities.
  • Conduct joint solution demos with customers to advance deals and demonstrate combined partner value.
  • Track and analyze partner performance metrics, pipeline progression, revenue impact, ROI, and partner health.
  • Identify and resolve channel challenges to ensure long-term alignment and growth.
  • Represent Journey at partner events, industry conferences, and executive briefings.
  • Stay informed on industry trends, partner ecosystems, and competitive dynamics to support strategic decision-making.
  • 3-5 years in quota-carrying, client-facing sales roles, ideally in SaaS, fintech, or tech partnerships.
  • Demonstrated expertise in building and managing channel relationships, with a focus on strategic networking and stakeholder influence.
  • Ability to quickly learn and communicate product value (e.g., secure identity solutions) to diverse audiences, without prior deep technical knowledge.
  • Strong analytical skills for tracking performance and driving data-informed decisions to meet revenue targets.
  • Excellent communication, negotiation, and organizational abilities; adaptable in fast-paced startup environments.
  • Bachelor’s degree in Business, Marketing, or related field, or equivalent experience.
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