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Transform Caller CX & Security with a Single Click

Fusion Applications: ready to instantly deploy, configure, and manage natively in your CCaaS to solve your most valuable, and sensitive, customer interactions.

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Immediate Digital Transformation

Your customers phones have more capabilities than just a speaker and a microphone. Expand to blended voice+digital experience to radically expand available tools for critical use cases, radically improving CX and security simultaneously.

Reduce Handle Time, Not Quality

Reduce AHT in agent-assisted use cases by as much as 75% by replacing cumbersome and manual conversations with simple digital alternatives, or eliminate the agent time altogether by empowering your self-service solutions with enhanced capabilities

Unmatched Security & Simplicity

Journey's patented Zero Knowledge Network® ensures data privacy and compliance without the burden of complicated integrations or compliance overhead. (25 patents, and counting)

Built for Real-World Deployments

Fully integrated with leading CCaaS platforms, our solutions can be deployed in minutes. Whether you’re dealing with a security breach, tackling outdated processes, or modernizing your entire tech stack, Journey stands ready.

Critical applications, radically simplified. Deploy, test, and begin seeing an ROI all on day 1.

Fusion Passkeys

  • Replace, or augment, traditional Knowledge Based Authentication (KBA)
  • Utilizes device-native biometrics (ex: FaceID) on all major operating systems
  • All the veracity of biometrics without the regulatory burden of collecting or storing them
Learn More ↓ About Fusion Passkeys

Fusion OTP

  • Augment or Replace existing Authentication
  • Authenticate Callers with No Training or Software to Install
  • Deployed with or without Integration to your CIAM or Back Office
Learn More ↓ About Fusion OTP

Fusion Forms

  • Deliver flexible and highly dynamic digital forms to your callers
  • Deliver customer data directly to any backend system
  • Unparalleled security and privacy, compliments of Journey's Zero Knowledge Network® (25 patents and counting)
Learn More ↓ About Fusion Forms

Fusion Signatures

  • Allow callers to simply scroll and sign with their finger
  • Sophisticated document creation and version control
  • Streamlined and binding
Learn More ↓ About Fusion Signatures

Fusion Payments

  • Near Instant Deployment with Leading Payment Processors
  • De-Scope your Contact Center from PCI Compliance
  • Accept Flexible Payment Methods, Including Mobile Wallets
Learn More ↓ About Fusion Payments

Fusion Passkeys

Passwordless, Biometric-First Caller Authentication for Agent-Assisted, Self-Service, and Agentic AI workflows.

  • Replace or Augment
    Journey’s Passkey Application can be used alone, or in combination with KBA, OTP, or other authentication solutions

  • CX Wins
    Your customers biometrically unlock their phones hundreds of times each day. Delight them (and your agents) by bringing this highly trusted, fast, and secure method to your contact center.

  • Biometric Accuracy without the Tradeoffs
    The increasing body of privacy regulations makes storing sensitive details cumbersome. With Fusion Passkeys, the biometrics never leave your customers device, enhancing security while eliminating your regulatory scope.

Fusion OTP

One-Time Passcodes (OTP): Fully Deployed in Minutes

  • Flexible Security Layer
    Simple and immediate solution to step-up your authentication security and flexibility.

  • Easy Integration
    Download and deploy same-day, no complicated configuration or agent training required

  • Boost Customer Confidence
    Show customers you value their security by offering modern, reliable authentication methods.

Fusion Forms

No more insecure and high friction Q&A with agents asking callers to share their address or SSN

  • Flexible & Dynamic
    Quickly create and deploy intelligent forms with any necessary formats, conditions, and variables.

  • Direct Data Delivery
    Advanced configuration tools designed to feed the data to the systems that need to collect and/or verify the data, not to the agent just for them to re-enter and then redact.

  • Security & Privacy
    Journey’s patented Zero Knowledge Network® encrypts each form, individually and ephemerally, and delivers it to the designated endpoint. No middle man, no unnecessary exposure.

Fusion Signatures

Collect caller signatures, not audio recordings of consent, from agent assisted, IVR and agent AI workflows

  • Simply Scroll & Sign
    Capture legally binding signatures in real time.

  • Sophisticated Controls
    Design and manage documents with robust version controlling nd configuration options, including code snippets dynamic variables.

  • Streamlined & Binding
    Purpose built for contact centers with everything you need for legal and binding agreements, with nothing you don’t.

Fusion Payments

Digital Payments, De-Scoped from PCI and Purpose Built for your Contact Center

  • Industry Leading Speed
    The heavy lifting between your CCaaS, your payment processor, and Journey is already done.

  • De-Scoped from PCI
    Have your customers feed their payment details directly to your processor, bypassing your contact center (and Journey) all together.

  • Flexible Payment Methods
    Allow your customers to tap into a growing array of payment alternatives, including mobile wallets and other tokenizing solutions.

Learn More About Fusion Payments
Experience results like these for yourself—faster, more secure interactions that keep your customers coming back
Schedule a Demo
Schedule a live demo with our team and discover how Journey’s solutions can instantly reduce costs and delight your customers.
Schedule a Demo
Experience the difference firsthand—deploy in minutes and see immediate improvements.
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