See how Journey and Avaya are revolutionizing trusted digital identity and verification.
Journey is dedicated to enabling businesses to create game-changing contact center interactions with their customers by establishing a digital channel alongside each customer interaction that can be used to authenticate customers and create dozens of secure interactions. Journey enables secure connections with customers using a patented Zero Knowledge Network to exchange encrypted information with a customer using their smartphone.
Journey + Avaya can revolutionize the customer experience, your security posture, your contact center’s regulatory compliance, and most of your Key Performance Indicators. In short, Journey eliminates the tradeoff between security and customer experience.
NEW: Journey capabilities are available in cloud, premise and Hybrid Cloud Services. Get in touch to learn more.
Enable biometric login for agents into their agent environment each day. This eliminates password resets and can be configured to eliminate any wasted time by time to live tokens that require re-authentication through the day. This solution is now available in Avaya Hybrid Cloud Services.