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Journey Product Portfolio

Journey’s identity products can standalone or combine to provide award-winning customer experience and powerful security using verified identity as the source of truth.

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Enrollment & Onboarding

Establish a digital identity that may be used once or throughout the customer journey to streamline the experience, eliminate fraud and protect customer data privacy.

Verify your customers using biometrics matched to a photo ID.

view product: Digital Identity Verification

Journey's eKYC solutions have a simple interface that establishes ultra-high veracity identity in about 1 minute on average.

view product: KYC Compliant Verification

Leverage any number of database checks, including Credit, Terrorism, Mobile Phone, and more depending on the need.

view product: Background Checks
Common Enrollment & Onboarding Use Cases
  • Watch VideoDigital Identity Verification for New KYC-Compliant Accounts

Omnichannel Authentication

Securely authenticate your customers, partners and employees across all digital and voice channels without passwords and without revealing sensitive customer information.

Agent verifies customer AND customer verifies agent without sharing sensitive data.

view product: Mutual Authentication

Easily add additional biometric factors during large or sensitive transactions.

view product: Step Up Authentication

Ensure that the authenticated individual remains in the interactions throughout the entire session.

view product: Continuous Authentication

Customer accounts recovered easily and securely to new devices w/biometric identity, not password resets or KBA.

view product: Biometric Account Recovery

Journey’s approach to cloud-based biometrics enables a fast and far more secure authentication solution that can be leveraged using a smartphone or a browser session.

view product: Biometric Authentication

Mutually authenticate caller and agent and eliminate a significant pain point for your customers

view product: Authentication Through Transfers
Common Omnichannel Authentication Use Cases
  • Watch VideoInbound Calls to the Contact Center
  • Watch VideoOutbound Calls

Interactions & Transactions

Protect your customers’ data privacy and your compliance posture for all sorts of transactions by encrypting each session and showing proof of its completion, but never the sensitive consumer info.

Interactive process drives 10x improvement in right party contact rates

view product: Proactive Outbound Engagement

Capture Digital or Credit Card Payments with an API-Driven Solution that Integrates in a Few Weeks

view product: Payments for Voice & Digital

Collect biometrically signed documents - even during calls with agents

view product: eSignatures

Collect any type of customer information into forms even during calls with agents

view product: eForms

Leverage smartphone sensors to prove identity and initiate wire transfers swiftly and securely.

view product: Secure Wire Transfers
Common Interactions & Transactions Use Cases
  • Watch VideoPrivacy Preserving Payments
  • Watch VideoSecure Transactions in a Web Browser
  • Watch VideoZero Knowledge Agents & Queries
Learn More
Regulatory Compliance & Reporting
Easy to Integrate
Orchestration of Identity as a Service
Support Agent

Learn More About The Trusted Identity Platform