Trusted Identity Across the Omnichannel Customer Experience

Journey Product Portfolio

Journey’s identity products can standalone or combine to provide award-winning customer experience and powerful security using verified identity as the source of truth.

Interactions & Transactions

Protect your business and your customers’ sensitive information

Omnichannel Authentication

Fast and secure authentication

Enrollment & Onboarding

Verify digital identity in minutes

Interactions & Transactions

Protect your business and your customers’ sensitive information

Protect your customers’ data privacy and your compliance posture for all sorts of transactions by encrypting each session and showing proof of its completion, but never the sensitive consumer info.

Secure Wire Transfers

Leverage smartphone sensors to prove identity and initiate wire transfers swiftly and securely.

eForms

Collect any type of customer information into forms even during calls with agents

eSignatures

Collect biometrically signed documents - even during calls with agents

Payments for Voice & Digital

Capture Digital or Credit Card Payments with an API-Driven Solution that Integrates in a Few Weeks

Proactive Outbound Engagement

Interactive process drives 10x improvement in right party contact rates

Common Interactions & Transactions Use Cases

Privacy Preserving Payments

Secure Transactions in a Web Browser

Zero Knowledge Agents & Queries

Omnichannel Authentication

Fast and secure authentication

Securely authenticate your customers, partners and employees across all digital and voice channels without passwords and without revealing sensitive customer information.

Biometric Authentication

Journey’s approach to cloud-based biometrics enables a fast and far more secure authentication solution that can be leveraged using a smartphone or a browser session.

Authentication Through Transfers

Mutually authenticate caller and agent and eliminate a significant pain point for your customers

Biometric Account Recovery

Customer accounts recovered easily and securely to new devices w/biometric identity, not password resets or KBA.

Continuous Authentication

Ensure that the authenticated individual remains in the interactions throughout the entire session.

Step Up Authentication

Easily add additional biometric factors during large or sensitive transactions.

Mutual Authentication

Agent verifies customer AND customer verifies agent without sharing sensitive data.

Common Omnichannel Authentication Use Cases

Inbound Calls to the Contact Center

Outbound Calls

Enrollment & Onboarding

Verify digital identity in minutes

Establish a digital identity that may be used once or throughout the customer journey to streamline the experience, eliminate fraud and protect customer data privacy.