Enrollment & Onboarding
Verify digital identity in minutes
Establish a digital identity that may be used once or throughout the customer journey to streamline the experience, eliminate fraud and protect customer data privacy.
Trusted Identity Across the Omnichannel Customer Experience
Journey’s identity products can standalone or combine to provide award-winning customer experience and powerful security using verified identity as the source of truth.
Verify digital identity in minutes
Fast and secure authentication
Protect your business and your customers’ sensitive information
Establish a digital identity that may be used once or throughout the customer journey to streamline the experience, eliminate fraud and protect customer data privacy.
Verify your customers using biometrics matched to a photo ID.
Journey's eKYC solutions have a simple interface that establishes ultra-high veracity identity in about 1 minute on average.
Leverage any number of database checks, including Credit, Terrorism, Mobile Phone, and more depending on the need.
Securely authenticate your customers, partners and employees across all digital and voice channels without passwords and without revealing sensitive customer information.
Agent verifies customer AND customer verifies agent without sharing sensitive data.
Easily add additional biometric factors during large or sensitive transactions.
Ensure that the authenticated individual remains in the interactions throughout the entire session.
Customer accounts recovered easily and securely to new devices w/biometric identity, not password resets or KBA.
Journey’s approach to cloud-based biometrics enables a fast and far more secure authentication solution that can be leveraged using a smartphone or a browser session.
Mutually authenticate caller and agent and eliminate a significant pain point for your customers
Protect your customers’ data privacy and your compliance posture for all sorts of transactions by encrypting each session and showing proof of its completion, but never the sensitive consumer info.
Interactive process drives 10x improvement in right party contact rates
Secure customer payments w/o agent or CC exposure, eliminating PCI scope
Collect biometrically signed documents - even during calls with agents
Collect any type of customer information into forms even during calls with agents
