Skip to Main Content

Cookie Policy

Cookie Policy Update - September 1, 2020
Author: Office of Compliance at Journey

Journey’s View of Data Privacy

As a privacy-focused company, Journey has built and operated its platform as a ‘zero-knowledge’ system to ensure that our users have full control and ownership of their personal data. This means that Journey as a company is built private-by-default from the platform up to provide secure communications, and Journey does not collect or monetize your content. You can read about our dedication to privacy and security in our solutions in this article.

Why We Use Cookies On Our Website

Your trust is important to us and we tirelessly work to improve our services and to raise awareness of our products, which are designed to ensure our users’ security and privacy. To accomplish these goals, we use cookies that enable us to learn how our website visitors navigate our content and how web users interact with our marketing materials so we can understand how to improve our website and our content while continuing to build privacy enhancing features for all users. We may also use cookies to recommend content that might interest you based on your past interactions with us. We make every reasonable effort to: a) minimize the information we collect to operate the service, b) limit the amount of time we keep it and c) enable our users to proactively minimize the data they store on their devices to ensure its privacy and security.

What Are Cookies?

A cookie is a small text file, unique to your device or browser, that helps us learn about things like when users arrive at our site, how they use the site, when they leave, and when they come back.   We use session-based, persistent cookies and pixel-tags. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. Pixel tags, which are small blocks of code installed in or on a webpage, also provide us with insight about our users’ preferences. It is important to note that no information about web traffic associated with our marketing and web optimization efforts can be traced back to the actual end users of Journey products.

What Types of Cookies We Use

In addition to our own cookies, we use third-party cookies through partners like Google Analytics to understand website performance and customer interest in our product. These cookies do not allow us to know your personal information, only how you interact with our website and marketing materials published on the web.

We provide the utmost transparency and an up-to-date overview of cookies used on our website including the ability for website visitors to check, withdraw or modify consent for non-necessary cookies at any time.

Deleting Cookies

In addition to modifying cookies by visiting our website, you can also control and delete cookies from your browser. Here is how to do so on different browsers:

Firefox | Chrome | Safari

Disabling Cookies

You can also disable or block cookies to prevent them from being used in the first place.

For more information about these controls, visit your browser or device’s help material.

The Electronic Frontier Foundation and other leading digital rights organizations recommend a number of ways to do this:

  • Users can opt out of providing their website activity to Google Analytics via the Google Analytics Opt-Out browser add-on.
  • Users can install Adblock Plus and enable EasyPrivacy to block ads and disable 3rd party tracking;
  • Users can also change cookie settings on the browser to “disallow” 3rd party cookies and “set cookies to expire when you exit your browser.”
  • Users can turn off referers with the extension Referer Control. This will prevent an HTTP request from giving user information to websites.
  • Finally, users can install EFF’s browser add-on HTTPS Everywhere or Privacy Badger. Details on how to set these features up can be found here.

If you have any questions about our use of cookies, please contact us at