Journey + ConvergeOne
Continuous Agent Authentication Overview Video
Journey leverages facial biometrics through an agent’s webcam to easily and securely ensure that your customer’s at home or outsourced agents are who they say they are, and at their screen.
Journey’s continuous authentication solution is based on our proprietary and patent-pending Zero Knowledge Network, which also limits/eliminates what sensitive details need to be made available to the agent and their environment.
By orchestrating the delivery of sensitive details to go directly from the customer to their back office systems, the enterprise can now limit what their agents see or hear, dramatically reducing the scope of compliance – ranging from PCI to HIPAA to GDPR and CCPA.
