Transform your Contact Center operations with an innovative identity verification solution that combines an award-winning member experience with top notch security.
Save 30-90 Seconds Per Call
Save $1
Per Call
Reduce Synthetic Fraud by 90%
Watch call center consultant, Lori Bocklund and communications veterans Brett and Alex Shockley to explore how trusted identity can transform your contact center and provide a better experience for your Credit Union members.
One of the things that separates Journey’s authentication solution is the wow factor for your members. Journey’s solution is first and foremost ultra-secure, but the ease and speed is what they will remember.
Zero Friction,
but High Security
Less Than 2 Seconds
to Authenticate
Journey enables high-security biometric authentication with no friction on your members. Your existing agents are freed up to help more customers than ever before.
Up to 1:Billion
Accuracy
Authenticate in Less
Than 2 Seconds
Journey’s solution verifies customer identity, but never shows sensitive information on the agent’s screen, protecting your business and keeping you compliant with all banking, security and privacy laws. This same capability makes it easy to leverage outsourcers in a way that protects your members’ privacy and security.
Eliminate Insider Attacks
Reduce Scope of Compliance
Journey has built an innovative platform and network that encrypts and verifies member information without actually revealing it to an agent, vastly reducing your scope of compliance and enabling flexible agent models, like work from home or outsourcers.
Agents and Outsourcers Only See Pass/Fail
Member Info Remains Private and Secure
Watch President, Alex Shockley Give an Overview of Journey
Until now, Credit Unions have had to patch together suboptimal tools or processes to create new digital accounts for members and to authenticate members each time they call. Journey’s solution leverages cutting edge cryptographic technique, but marries it with an easy and fast member experience from either a browser or a mobile app. This technology is easy to implement and can be launched in days or weeks.
The business benefits of solving for digital identity are enormous, and range from the hard savings of reducing call handling time and abandon rates to simplifying your ability to let your agents work from home securely and easily, and much, much more.
We’d love to connect with you live to discuss the challenges your Credit Union faces. You might be amazed by the power of solving for digital identity in transforming how you interact with members and operate your contact centers.
KYC compliant onboarding for new and existing customers helps credit unions wow members and provide personalized self-service.
Verify member identity instantaneously across channels, with no passwords or PINs, so you can help your members faster and more efficiently, driving time and frustration out of this process.
Securely capture payment information, capture eSignatures, check ID documentation, all in the same session so your abandon rates plummet.
Get a glimpse of how Journey can revolutionize your call center operations and delight members by registering for our webinar with Credit Union expert Lori Bocklund and watching the 3 minute overview of Journey’s Inbound Authentication Solution.
