Journey provides a fully integrated secure identity platform for Genesys Contact Center solutions, enabling authentication and secure interactions for employees, agents and customers.
As a Genesys Premium App Foundry partner, Journey provides a ground-breaking new digital and voice payment solution, plus award-winning identity proofing, authentication, and secure transactions to enable businesses to interact with their customers in modern, efficient, and secure methods in a Genesys Contact Center environment.
Using the sensors on a smartphone, customers can authenticate with a business and all the channels in its contact center with a biometric, eForm, device data, document proof and more.
Capture digital wallet payments, DTMF, or Voice payments that can be seamlessly integrated in days or weeks, creating a seamless customer experience and massive efficiencies in the contact center.
Make any sensitive transactions, like digital disclosures, eSignatures, address change, wire transfers, and more, fast and secure using the powerful sensors on a smartphone.
