Mutual Authentication

Mutual Authentication is when both ends of the conversation have authenticated themselves. In most cases, the authentications will be shared between the two users.

In the case of the contact center, this is generally the agent and user exchanging identity credentials in order to create additional trust.

• Ideal for establishing mutual trust between two unknown parties
• Bolsters confidence in outbound calls, boosting right party connect rates
• Establishes a rapport between agents and callers instantaneously