Journey's CEO Brett Shockley and Steve Forcum, Chief Evangelist at Avaya discuss solving customer identity verification for business, with emphasis on the financial industry. Brett gives his view of the current state of online security and what still needs to be done in order to help organizations stay competitive. The two address the unique challenge of customer choice and how businesses can go about synthesizing comfort with platform security. Customers’ online “identity” can often be a confusing and intricate topic; Brett helps listeners by breaking down some of the nuances so listeners can get a better understanding of what their online “identity” looks like. Plus, hear more on the role of mobility, biometrics, how online security is being reimagined, and, ultimately, what all this means for customer experience.