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TalkingHeadz with Brett Shockley, CEO Journey.AI

Brett's journey, prior to Journey, included being the CTO role at Avaya. He was responsible for Avaya's mergers, acquisitions, major partnerships, corporate strategy, and emerging products including Avaya Labs. Before Avaya, Brett was the VP & GM Customer Contact Business Unit at Cisco. He has extensive experience with the contact center industry, and is a tireless customer advocate.