How to fix, once and for all, the thorny issue of proving a caller is who they say they are.
What’s your favorite pizza topping? Knowledge based authentication is not really knowledge, and not really authentication. In this week’s State of Identity, host, Cameron D’Ambrosi is joined by Alex Shockley, President & Co-Founder of Journey, to discuss identity as the cornerstone of a better contact center. In this episode, you’ll learn how a zero knowledge identity network can solve for security, privacy, and customer experience simultaneously.