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Blog: Biometrics

And The Breach Goes On….
04 | Apr

Yahoo disclosed that a breach in August 2013 by a group of hackers had compromised 1 billion accounts. In October of 2017, Yahoo changed the...

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Reality Check: There’s Far Too Much Friction AND Fraud in Contact Centers
01 | Jul

There’s a general consensus around the idea that business leaders must choose between fighting fraud and creating friction on the customer...

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Protecting Company Assets With Something Better Than Passwords
23 | Jul

A lot of effort and thought goes into protecting company assets, but at the end of the day, most of the time it comes down to usernames and ...

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The Basic Experience of Calling a Contact Center Hasn’t Changed in 30 Years. Why?
08 | May

Our smartphones have revolutionized the way we live life. Their embedded sensors and digital capabilities change the way we live our lives. ...

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Who are you? Is it really you? So what?
14 | Sep

In the sometimes confusing world of identity in the digital age, should it really be that confusing? Identity is a popular topic these days....

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The DNA of Identity
14 | Oct

Identity can be both simple and complex. When identity is important, how accurate and foolproof does it need to be? Online identity can be c...

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The Many Faces of Authentication
03 | Nov

Why Versus How: Evaluating the Reason for the Authentication to Determine the Best Method There seems to be much variation in how the authen...

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