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Blog: Contact Center

And The Breach Goes On….
04 | Apr

Yahoo disclosed that a breach in August 2013 by a group of hackers had compromised 1 billion accounts. In October of 2017, Yahoo changed the...

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The Basic Experience of Calling a Contact Center Hasn’t Changed in 30 Years. Why?
08 | May

Our smartphones have revolutionized the way we live life. Their embedded sensors and digital capabilities change the way we live our lives. ...

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