Your customers phones have more capabilities than just a speaker and a microphone. Expand to blended voice+digital experience to radically expand available tools for critical use cases, radically improving CX and security simultaneously.
Reduce AHT in agent-assisted use cases by as much as 75% by replacing cumbersome and manual conversations with simple digital alternatives, or eliminate the agent time altogether by empowering your self-service solutions with enhanced capabilities
Journey's patented Zero Knowledge Network® ensures data privacy and compliance without the burden of complicated integrations or compliance overhead. (25 patents, and counting)
Fully integrated with leading CCaaS platforms, our solutions can be deployed in minutes. Whether you’re dealing with a security breach, tackling outdated processes, or modernizing your entire tech stack, Journey stands ready.
Critical applications, radically simplified. Deploy, test, and begin seeing an ROI all on day 1.
Replace or Augment
Journey’s Passkey Application can be used alone, or in combination with KBA, OTP, or other authentication solutions
CX Wins
Your customers biometrically unlock their phones hundreds of times each day. Delight them (and your agents) by bringing this highly trusted, fast, and secure method to your contact center.
Biometric Accuracy without the Tradeoffs
The increasing body of privacy regulations makes storing sensitive details cumbersome. With Fusion Passkeys, the biometrics never leave your customers device, enhancing security while eliminating your regulatory scope.
Flexible Security Layer
Simple and immediate solution to step-up your authentication security and flexibility.
Easy Integration
Download and deploy same-day, no complicated configuration or agent training required
Boost Customer Confidence
Show customers you value their security by offering modern, reliable authentication methods.
Flexible & Dynamic
Quickly create and deploy intelligent forms with any necessary formats, conditions, and variables.
Direct Data Delivery
Advanced configuration tools designed to feed the data to the systems that need to collect and/or verify the data, not to the agent just for them to re-enter and then redact.
Security & Privacy
Journey’s patented Zero Knowledge Network® encrypts each form, individually and ephemerally, and delivers it to the designated endpoint. No middle man, no unnecessary exposure.
Simply Scroll & Sign
Capture legally binding signatures in real time.
Sophisticated Controls
Design and manage documents with robust version controlling nd configuration options, including code snippets dynamic variables.
Streamlined & Binding
Purpose built for contact centers with everything you need for legal and binding agreements, with nothing you don’t.
Industry Leading Speed
The heavy lifting between your CCaaS, your payment processor, and Journey is already done.
De-Scoped from PCI
Have your customers feed their payment details directly to your processor, bypassing your contact center (and Journey) all together.
Flexible Payment Methods
Allow your customers to tap into a growing array of payment alternatives, including mobile wallets and other tokenizing solutions.
