Proactive Outbound Engagement

Consumers have become so suspicious of calls from unknown numbers that most businesses’ ability to proactively reach their customers is almost entirely futile.

However, if a business was able to signal to the customer that a trusted member of the enterprise would be calling for legitimate business reasons, right party connect rates could increase by up to 10x.

How is that possible?

Journey has developed a purpose-built identity network that works in a two-way fashion.

• The dialer can send a proactive notification to customers that they will be calling soon
• Offer the ability to reschedule the call for a convenient time
• Two lines of Caller ID establish for the customer who exactly is calling
• With Journey’s mutual authentication, the customer can see exactly who from the organization is on the line with them

With a heads-up, call scheduling, dependable Caller ID, and mutual authentication, right party connect rates can increase by 500 to 100%. What would that do to your outbound campaigns?