Authentication Through Transfers

Journey utilizes the digital certificates that were created during authentication. They reside with the user, so if the user is transferred between front-office personnel, the identity credentials are stored with the end user and presented, eliminating the need to re-authenticate the user.

• Eliminates a significant pain point for your customers
• Mutually authenticate caller and agent
• Save significant time by avoiding repetition of PII
• Compliant with security and privacy requirements