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Blog: Fraud

“Cheers” and the Internet – Where Everybody Knows Your Name
19 | Jan

While it may be nice that everyone at a favorite gathering place knows your name, this is certainly not the case with the Internet. Identity...

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Trademark, Shmademark … Who really cares?
01 | Dec

A few weeks ago, Journey was officially awarded the trademark “Zero Knowledge Network”. This is important to us because this trademark e...

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Facial Biometrics – DONE RIGHT
07 | Feb

I do wonder whether this news story about the IRS quickly ditching facial biometrics is a knee jerk reaction to a poorly implemented system ...

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Avaya and Journey at HIMSS 2022 – Discover New Connected Patient Experiences
08 | Mar

COVID-19 forced companies across the healthcare continuum to adapt, and now the future of patient engagement is here. Organizations need to ...

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And The Breach Goes On….
04 | Apr

Yahoo disclosed that a breach in August 2013 by a group of hackers had compromised 1 billion accounts. In October of 2017, Yahoo changed the...

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Reducing the Scope of Compliance with Journey
18 | Jun

The compliance landscape for businesses has been steadily becoming more complex, costly, and fraught with risk over the past few years. Not ...

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Reality Check: There’s Far Too Much Friction AND Fraud in Contact Centers
01 | Jul

There’s a general consensus around the idea that business leaders must choose between fighting fraud and creating friction on the customer...

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Protecting Company Assets With Something Better Than Passwords
23 | Jul

A lot of effort and thought goes into protecting company assets, but at the end of the day, most of the time it comes down to usernames and ...

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The Basic Experience of Calling a Contact Center Hasn’t Changed in 30 Years. Why?
08 | May

Our smartphones have revolutionized the way we live life. Their embedded sensors and digital capabilities change the way we live our lives. ...

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